FAQ
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER IT’S BEEN PLACED?
Once an order has been confirmed, it can't be modified or adjusted.
Once an order has been confirmed, it can't be modified or adjusted.
If the package hasn’t shipped, please contact our customer service for assistance.
HOW CAN I CANCEL MY ORDER?
Reach out to our customer service with your order number and email address to submit a cancellation request.
If your order was placed during peak periods or over the weekend, cancellations may not be possible.
HOW DO I RETURN?
You have 14 days to return the items purchased on the greenpanda.com.
Please contact our customer service at customerservice@greenpanda.com email address for assistance.
Tips: Global purchase (sent abroad from Beijing warehouse) does not support return or exchange. Thank you for your understanding！
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
DO YOU SHIP INTERNATIONALLY?
Of course.
Greenpanda.com has warehouses in Beijing, China, Slubice, Poland, and Ontario, USA.
Polish warehouse supports all EU countries
U.S. warehouse supports shipping across the U.S.
All other countries and regions are shipped from the warehouse in Beijing, China. And please note, the time period for delivery from Beijing is usually longer than that in Europe and the United States.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED.BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Please contact our customer service for help:customerservice@greenpanda.com
WHAT PAYMENT METHODS DO YOU TAKE?
Greenpanda.com and Global-E accepts all major credit cards including: Visa, MasterCard and PayPal.
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?
It will be sent to mailbox from time to time, and please follow us on Instagram @greenpandaoffical_for early release information.
I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
Please contact our customer service for help:customerservice@greenpanda.com
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
Greenpanda.com displays real time-inventory. Unfortunately, an item is no longer available if you don't see it on our website.
